Contact Us For questions, concerns, or to exercise your privacy rights: Email: info@veltofzco.com Website: www.veltofzco.com For EU users: You have the right to lodge a complaint with your local data protection authority.
Introduction Velto FZCO (“we,” “us,” or “our”) operates the website www.veltofzco.com. This Privacy Notice explains how we collect, use, disclose, and protect your personal information when you visit our website or use our digital marketing services. We are committed to protecting your privacy and complying with applicable data protection laws, including the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
Contact Information Business Name: Velto FZCO Email: info@veltofzco.com Registered Address: IFZA Business Park, Building A1, 001 – 62317, Dubai Digital Park
Jurisdiction: United Arab Emirates For privacy-related inquiries, please contact us at: info@veltofzco.com
Information We Collect 3.1 Information You Provide Directly • Contact Forms: Name, email address, phone number, company name, and message content • Email Marketing: Email address, name, and communication preferences • Service Inquiries: Business information, project details, and preferences • Payment Information: Processed through third-party payment processors (we do not store payment card details) 3.2 Information Collected Automatically • Cookies and Tracking Technologies: IP address, browser type, device information, pages visited, time spent on pages • Google Analytics: Anonymized usage data, geographic location, referral sources, browsing behavior • Log Files: IP addresses, browser type, internet service provider, date/time stamps, referring/exit pages 3.3 Third-Party Information We may receive information from third-party platforms you use to interact with us (social media, business tools).
How We Use Your Information We process your personal data for the following purposes: 4.1 Legal Bases (GDPR) • Consent: Cookie placement, email marketing, analytics • Contract Performance: Providing services you request • Legitimate Interests: Website improvement, fraud prevention, business operations • Legal Obligations: Tax compliance, record-keeping 4.2 Specific Uses • Responding to inquiries and providing customer support • Delivering digital marketing services • Sending marketing communications (with your consent) • Analyzing website performance and user behavior • Improving our services and website functionality • Preventing fraud and ensuring security • Complying with legal obligations
Cookies and Tracking Technologies Our website uses cookies and similar tracking technologies. 5.1 Types of Cookies We Use • Essential Cookies: Required for website functionality • Analytics Cookies: Google Analytics to understand usage patterns • Functional Cookies: Remember your preferences • Marketing Cookies: Track conversions and campaign effectiveness (if applicable) 5.2 Your Cookie Choices You can control cookies through your browser settings or our cookie consent banner. Note that disabling cookies may limit website functionality. Google Analytics: We use Google Analytics with IP anonymization. You can opt out using the Google Analytics Opt-out Browser Add-on. For more information, see our Cookie Policy link to separate cookie policy if you create one.
How We Share Your Information We do not sell your personal data. We may share your information with: 6.1 Service Providers • Hosting Providers: To store website data and ensure availability • Email Service Providers: To send marketing communications (e.g., Mailchimp, SendGrid) • Analytics Providers: Google Analytics for website analytics • Payment Processors: Third-party processors for payment transactions • Cloud Storage: Secure storage of business and customer data 6.2 Legal Requirements We may disclose information when required by law, court order, or to protect our legal rights. 6.3 Business Transfers In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
International Data Transfers We are based in the UAE and work with service providers globally. Data may be transferred to and processed in countries outside your residence, including the EU and United States. For EU Users: When we transfer data outside the EU/EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or adequacy decisions.
Data Retention We retain your personal data only as long as necessary for the purposes outlined in this Privacy Notice: • Contact Form Inquiries: 2 years or until resolved • Client Data: Duration of service relationship plus 7 years for legal/tax obligations • Email Marketing: Until you unsubscribe • Analytics Data: 26 months (Google Analytics default) • Cookies: As specified in cookie settings (typically 1-24 months)
Your Privacy Rights 9.1 Rights for EU/EEA Users (GDPR) • Right to Access: Request copies of your personal data • Right to Rectification: Correct inaccurate data • Right to Erasure: Request deletion of your data (“right to be forgotten”) • Right to Restrict Processing: Limit how we use your data • Right to Data Portability: Receive your data in a portable format • Right to Object: Object to processing based on legitimate interests • Right to Withdraw Consent: Withdraw consent for marketing or cookies • Right to Lodge a Complaint: File a complaint with your supervisory authority 9.2 Rights for California Residents (CCPA) • Right to Know: What personal information we collect, use, and share • Right to Delete: Request deletion of your personal information • Right to Opt-Out: We do not sell personal information • Right to Non-Discrimination: Equal service regardless of privacy rights exercise 9.3 Exercising Your Rights To exercise any of these rights, contact us at info@veltofzco.com. We will respond within: • GDPR requests: 30 days • CCPA requests: 45 days
Data Security We implement appropriate technical and organizational measures to protect your • SSL/TLS encryption for data transmission • Secure hosting infrastructure • Access controls and authentication • Regular security assessments • Employee training on data protection • Secure backup procedures However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
Children’s Privacy Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a child, contact us immediately at info@veltofzco.com.
Email Marketing If you subscribe to our email marketing: • You can unsubscribe at any time using the link in every email • We will not share your email address with third parties for their marketing purposes • Your email preferences are managed through our email service provider • We comply with CAN-SPAM Act and GDPR requirements
Third-Party Links Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites. Please review their privacy policies before providing personal information.
Changes to This Privacy Notice We may update this Privacy Notice periodically. Changes will be posted on this page with an updated “Last Updated” date. Significant changes will be communicated via email or prominent website notice.
Governing Law This Privacy Notice is governed by the laws of the United Arab Emirates. For EU users, GDPR provisions take precedence where applicable. For California residents, CCPA provisions apply.
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