Last Updated: January 15, 2026
1. Agreement to Terms
Welcome to Velto FZCO (“Company,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our website www.veltofzco.com (the “Website”) and the digital marketing services we provide (collectively, the “Services”).
By accessing or using our Website or Services, you agree to be bound by these Terms. If you do not agree, you must not use our Website or Services.
2. Company Information
Legal Name: Velto FZCO
Contact Email: info@veltofzco.com
Registered Address: IFZA Business Park, Building A1, 001 – 62317, Dubai Digital Park
Jurisdiction: United Arab Emirates
3. Definitions
• “Client” or “you” refers to the individual or entity using our Services
• “Services” means all digital marketing services, consulting, strategy, content creation, and related offerings provided by Velto FZCO
• “Content” means all text, images, graphics, videos, data, and materials on our Website
• “Agreement” means these Terms together with any service-specific agreements
4. Services Description
Velto FZCO provides digital marketing services for startups and scale-ups, including but not limited to:
• Digital marketing strategy and consulting
• Brand development and positioning
• Content creation and marketing
• Social media management and campaigns
• Website optimization and digital presence
• Analytics and performance tracking
• Custom marketing solutions
Specific services are detailed in individual service agreements or proposals.
5. Eligibility
You must be:
• At least 18 years of age
• Capable of entering into legally binding contracts
• Not prohibited from using our Services under applicable law
By using our Services, you represent and warrant that you meet these requirements.
6. Account and Registration
Certain Services may require account creation or registration. You agree to:
• Provide accurate, current, and complete information
• Maintain the security of your account credentials
• Notify us immediately of unauthorized access
• Accept responsibility for all activities under your account
We reserve the right to suspend or terminate accounts that violate these Terms.
7. User Obligations
When using our Services, you agree to:
• Comply with all applicable laws and regulations
• Provide accurate information and materials necessary for service delivery
• Respond to our inquiries in a timely manner
• Not interfere with or disrupt our Services
• Not use our Services for unlawful or fraudulent purposes
• Not reverse engineer, copy, or exploit our proprietary methods
• Respect intellectual property rights
8. Service Agreements and Pricing
8.1 Service Proposals
Specific services are provided based on individual proposals, agreements, or pricing plans selected by you.
8.2 Pricing
• Pricing is specified in service proposals or displayed on our Website
• All prices are in the currency specified (typically USD or AED)
• Prices are subject to change with reasonable notice
• Taxes and fees may apply based on your jurisdiction
8.3 Payment Terms
• Payment terms are specified in individual service agreements
• Payments are processed through third-party payment processors
• You authorize us to charge your payment method for agreed services
• Late payments may result in service suspension or termination
• All fees are non-refundable unless otherwise stated in writing
8.4 Refunds
Refund eligibility is determined on a case-by-case basis and may be specified in individual service agreements. No refunds are provided for:
• Completed services
• Services in progress beyond 50% completion
• Cancellations made less than 7 days before service commencement (unless otherwise agreed)
9. Intellectual Property Rights
9.1 Our Intellectual Property
All content on our Website and in our Services, including text, graphics, logos, images, software, and methodologies, are owned by Velto FZCO or our licensors and protected by intellectual property laws.
You may not:
• Copy, reproduce, or distribute our proprietary content without permission
• Use our trademarks or branding without written consent
• Claim ownership of our intellectual property
9.2 Client Materials
You retain ownership of materials you provide to us (“Client Materials”). By providing Client Materials, you grant us a non-exclusive, worldwide license to use, modify, and display them solely for providing Services to you.
You represent and warrant that:
• You own or have rights to all Client Materials
• Client Materials do not infringe third-party rights
• Client Materials comply with applicable laws
9.3 Deliverables
Ownership of work products and deliverables is specified in individual service agreements. Unless otherwise agreed:
• Completed deliverables transfer to you upon full payment
• We retain the right to use deliverables in our portfolio (with your consent)
• Underlying proprietary methods and frameworks remain our property
10. Privacy and Data Protection
Your use of our Services is subject to our Privacy Notice, which is incorporated into these Terms by reference. By using our Services, you consent to our data practices as described in the Privacy Notice.
We process personal data in accordance with GDPR, CCPA, and applicable data protection laws.
11. Third-Party Services
Our Services may integrate with or rely on third-party services (hosting, analytics, payment processors, marketing platforms). We are not responsible for:
• Third-party service availability or performance
• Third-party privacy practices or terms
• Losses resulting from third-party service failures
Your use of third-party services is subject to their respective terms and policies.
12. Website Use and Restrictions
12.1 Permitted Use
You may use our Website for lawful purposes related to evaluating and engaging our Services.
12.2 Prohibited Activities
You must not:
• Use automated systems (bots, scrapers) to access our Website
• Attempt to gain unauthorized access to our systems
• Transmit viruses, malware, or harmful code
• Impersonate others or provide false information
• Collect user information without consent
• Engage in any activity that disrupts or interferes with our Website
12.3 Content Accuracy
We strive to provide accurate information but make no guarantees about Website content completeness, accuracy, or timeliness. Content is for informational purposes only.
13. Disclaimers and Warranties
13.1 Service “As Is”
OUR SERVICES AND WEBSITE ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
13.2 No Guaranteed Results
While we use our best efforts, we do not guarantee specific results from our Services, including:
• Specific traffic, leads, or sales increases
• Search engine rankings
• Social media growth metrics
• ROI or revenue targets
Marketing results depend on numerous factors beyond our control.
13.3 Third-Party Platforms
We cannot guarantee performance on third-party platforms (Google, social media networks) due to algorithm changes and platform policies.
14. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
14.1 Exclusion of Damages
WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES, ARISING FROM:
• Your use or inability to use our Services
• Service errors, interruptions, or delays
• Unauthorized access to your data
• Third-party conduct or content
• Any other matter relating to our Services
14.2 Liability Cap
OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO OUR SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM, OR $1,000 USD, WHICHEVER IS LESS.
14.3 Essential Purpose
These limitations apply even if remedies fail their essential purpose.
14.4 Jurisdictional Variations
Some jurisdictions do not allow exclusion of certain warranties or limitation of liability for incidental or consequential damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.
15. Indemnification
You agree to indemnify, defend, and hold harmless Velto FZCO, its officers, directors, employees, agents, and affiliates from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys’ fees) arising from:
• Your use of our Services
• Your violation of these Terms
• Your violation of any laws or regulations
• Your Client Materials or content
• Infringement of third-party rights
• Your negligence or willful misconduct
16. Term and Termination
16.1 Term
These Terms remain in effect while you use our Website or Services.
16.2 Termination by You
You may stop using our Services at any time. Service agreements may have specific termination provisions.
16.3 Termination by Us
We may suspend or terminate your access to Services immediately if you:
• Violate these Terms
• Fail to make required payments
• Engage in fraudulent or illegal activities
• Cause harm to our business or reputation
16.4 Effect of Termination
Upon termination:
• Your right to use Services ceases immediately
• You remain liable for all outstanding payments
• Provisions that by nature should survive (liability, indemnification, governing law) continue
• We may delete your data after a reasonable retention period
17. Confidentiality
17.1 Confidential Information
Both parties may share confidential business information during the service relationship.
17.2 Obligations
Each party agrees to:
• Maintain confidentiality of the other party’s information
• Use confidential information only for the purpose of the service relationship
• Not disclose confidential information without written consent
• Protect confidential information with reasonable security measures
17.3 Exceptions
Confidentiality obligations do not apply to information that:
• Is or becomes publicly available through no breach
• Was known before disclosure
• Is independently developed
• Must be disclosed by law
18. Force Majeure
We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including:
• Natural disasters, pandemics, or acts of God
• War, terrorism, or civil unrest
• Government actions or regulations
• Internet or telecommunications failures
• Third-party service outages
• Labor disputes or shortages
19. Dispute Resolution
19.1 Informal Resolution
Before initiating formal proceedings, you agree to contact us at info@veltofzco.com to seek informal resolution. We will attempt to resolve disputes within 30 days.
19.2 Governing Law
These Terms are governed by the laws of the United Arab Emirates, without regard to conflict of law principles.
For clients in the European Union, consumer protection laws of your country of residence may also apply.
For clients in California, USA, CCPA consumer rights apply.
19.3 Jurisdiction
Subject to the arbitration provision below, disputes shall be resolved in the courts of Dubai, United Arab Emirates.
EU consumers may also bring claims in their country of residence.
19.4 Arbitration (Optional Provision)
If you prefer mandatory arbitration, include:
Any disputes arising from these Terms shall be resolved through binding arbitration in accordance with the Dubai International Arbitration Centre (DIAC) rules. Arbitration shall be conducted in English in Dubai, UAE.
19.5 Exceptions
Either party may seek injunctive relief in court for intellectual property infringement or confidentiality breaches.
20. General Provisions
20.1 Entire Agreement
These Terms, together with our Privacy Notice and any service-specific agreements, constitute the entire agreement between you and Velto FZCO regarding our Services.
20.2 Amendments
We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated date. Continued use after changes constitutes acceptance. Material changes will be communicated via email or prominent notice.
20.3 Waiver
Our failure to enforce any provision does not constitute a waiver of that provision or any other provision.
20.4 Severability
If any provision is found unenforceable, the remaining provisions remain in full effect, and the unenforceable provision is modified to reflect the parties’ intent.
20.5 Assignment
You may not assign these Terms without our written consent. We may assign these Terms to any successor or affiliate.
20.6 No Third-Party Beneficiaries
These Terms do not create rights for any third parties.
20.7 Notices
Legal notices must be sent to info@veltofzco.com. We may provide notices via email or Website posting.
20.8 Language
These Terms are written in English. Any translations are for convenience only. The English version prevails in case of conflict.
21. Contact Information
For questions about these Terms of Service:
Velto FZCO
Email: info@veltofzco.com
Website: www.veltofzco.com